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FAQ

The online shop should be at least as convenient for you as an end customer shop is. The shop is extended by functions that enable us and you to make optimum use of the container and shipping.

The following questions may arise during operation:

Q: Why the category "All items"?
A: This category offers the possibility to sort and filter by different sizes (volume, weight, region).

Q: I have heavy products, but have not yet reached the minimum volume. What can I do?
A: Go to the category All articles. Filter for items with large volume and small weight. Select suitable items to fill the container.

Q: What is meant by the regions A-F?
A: We always produce our articles where the material and skilled workers are located to guarantee a good price. From production to our warehouse in East Java, where your goods are checked, stored, labelled and finally picked on pallets, the distances are very long. To ensure efficient transport, we need a certain capacity utilisation in terms of load and turnover.

Q: Do I have to order articles from several regions?
A: No, you determine the number of regions. The minimum order value per region only applies if

Q: I would like a product from a certain region, but I do not reach the minimum order value. What can I do?
A: Go to the category All items. Filter by region to browse through other offers.

Q: Do you prefer 20 or 40 foot containers?
A: The freight price difference between 20- and 40-foot containers is very small. We always recommend a 40-foot HC container as this is the most economical way. But of course it is your free choice.

Q: I want both very heavy and very light items. Does this affect transport safety?
A: All goods are optimally secured on pallets by an experienced team on site.

Q: If the container is in Germany, the goods have to be forwarded to different branches. Do I have to re-pick for this?
A: We palletise and load according to your wishes. This kind of preparation for further dispatch is no problem.

Q: Are the containers prepared according to the import regulations?
A: All pallets and goods are handled according to ISPM standards.

Q: We want individual labels for the products so that they can be taken straight from the pallets to the shelves. Is this possible?
A: We would be happy to label the products according to your specifications - stable and weatherproof.

Q: I am looking for a product that I cannot find in your shop.
A: Please contact us! We can respond to your wishes within a relatively short period of time. A special unique piece, handmade by the artist, e.g. according to a picture provided by you, is just as possible as a product line with a high quantity.

Q: I have problems operating the shop or a question that is not explained here.
A: Please use our contact form or call us.